SPA POLICIES

  • Appointment required for all visits. A credit card or voucher number is required for all visits / appointments. 24-Hour Cancellation Notice required or FULL FEE / Price / Voucher applies towards booked service. No refunds or exchanges on goods or services sold.

  • Voucher / Promotional Deals require VOUCHER NUMBER to schedule a visit. All Promotional Deal Services (massage & facial combo) must be performed during the same visit.

  • Gratuity are not included. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.

  • Tax on services and products are additional. We do not guarantee a male or female service providers. If you have a preference, please indicate it at the time of booking and for an additional $20 fee your preference will be accommodated. If no preference is indicated at the time of booking, and you decline service, the full price of the service will apply.

  • Rescheduling appointments on the day of the appointment is not allowed. 24 hours is required for all rescheduling. A rescheduling fee of $20 will apply for EACH SERVICE if rescheduled on the day of the service. (i.e. if 2 facials and 2 massages are rescheduled, then a rescheduling fee of $80 will apply).

  • Please arrive 10-15 minutes before your scheduled appointment so that you have ample  time to change and get ready for your full treatment. Arriving late for your appointment will regrettably deprive you of your treatment time. To avoid delaying the next client, your treatment will end on time, regardless of how late it began.

  • We provide all treatments to ages 14 & up. Anyone over 14 & under 18 years of age MUST be accompanied by an adult guardian. Teenagers will be provided with same sex service providers. In other words a female teenager client is only allowed to receive service from a female service provider.

  • Please let your service provider or receptionist know of any medical, physical or personal concerns before the treatment.

  • You have the right to STOP treatment at any time during the first 15-minutes of the service if not satisfied. If we cannot provide a replacement we will reschedule the service at no cost to you. However, dissatisfaction after service is complete will not be honored.

  • Prices are subject to change without notice.

  • Promotions & discounts cannot be combined for services or products.